Chief People and Culture Officer
Diane Sullivan has been with Gulf & Fraser since 2012. She joined the credit union as Vice President of Human Resources before moving into her current role of Chief People and Culture Officer. She holds a Master’s Degree in Business Administration, holds the Chartered Director (C.Dir) Education Designation, and is certified by CPHR Canada.
Highlights of Diane’s 30-year career in the finance industry include her roles as Manager, Personal Banking with the Royal Bank of Canada, Manager of Organizational Development with TELUS/SuperPages, and Vice President, Human Resources with the BC Safety Authority.
Diane has volunteered as Board Director for the YWCA, Burnaby Hospital Foundation and for the Trustee Credit Union and Benefits Trust.
At Gulf & Fraser, Diane oversees human resources; employee training and organizational development; compensation and benefits; and labour relations.
Diane has been involved in several initiatives at Gulf & Fraser where the approach has been re-imagined and re-modeled to fit current needs. She supported the formation of the Business Transformation team and their innovative approach to meeting member needs by redesigning processes for a better member experience. She has been actively involved in the development of Gulf & Fraser’s current branch operating model which has altered the member experience, focusing more on human connection than bank transactions.
“Leadership at Gulf & Fraser is demonstrated from every seat which makes this a dynamic exciting environment to work in. People leadership is also changing as the workforce becomes more digital and mobile. Our goal is to enable leaders to continuously challenge their capabilities and the status quo.”
Above all, Diane believes strongly in fostering a culture where people connect, collaborate and do meaningful work.
“Gulf & Fraser has a long history of bringing great people together and giving them the tools and the development they need to be successful.
Our workplace is evolving in this digital world and the expectations of our members are changing so we must continue to transform to keep a step ahead. The one constant that will be the key to our success is to continue to find the very best talent, create a collaborative space to work in and give our team the freedom to be their best.”