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Gulf & Fraser service limitations 2023

Get ready. Service limitations June 15-19.

The upcoming service limitations are part of our work to bring GFCU Savings into the Gulf & Fraser family and to ensure all members can enjoy our products and services.

To deliver these enhancements, there will be temporary service limitations from 7pm, Friday, June 16 to 7am, Monday, June 19. Interac e-Transfers will not be available, among other limitations. Note: service limitations will start earlier for our GFCU Savings members. Learn more.

Our Member Hub will be open on Saturday and Sunday, June 17-18 to support you through these changes. You can call, email or video chat with us, but please note our ability to perform transactions will be limited.

Date

Branches

Online and mobile banking

Debit card purchase/ATM withdrawal

Interac e-Transfers

Member Hub

Thursday, June 15 - Friday, June 16

Open 9:30am - 5pm

Closes 7pm Friday, June 16

Limited access starts Thursday, June 15

Closes 7pm Friday, June 16

Open 7am - 7pm

Saturday, June 17

Open 9:30am - 4pm*  

Closed

Limited access

Closed

Open 8am - 4pm

Sunday, June 18

Closed

Closed

Limited access

Closed

Open 8am - 4pm

Monday, June 19

Open 9:30am - 5pm**

Available  7am

Available 7am

Available  7am

Open 7am - 7pm

*Branches closed Saturdays: Graveley, Willoughby

**Branches closed Mondays: Brentwood, Langley, Mission, and Mt. Lehman Financial 

 

Tips for getting ready

We recommend you take these steps so you’re ready for the weekend of June 17-18:

  • Download your checklist
  • Take out extra cash before June 15
  • Check your credit card balance so you have that as a backup payment method
  • Complete any bill payments before 7pm, June 16. Any scheduled payments will be processed on Monday, June 19.
  • Complete any Interac e-Transfers before 7pm, June 16 or send them after the weekend


Services not available 7pm, June 16 - 7am, June 19

Services that will be available

  • Bill payments
  • Online banking
  • Gulf & Fraser app
  • Transactions in branch
  • New MemberCards issued June 2 or after+
  • Account balance, activity, and recent transaction history
  • Transfers between accounts
  • Sending or receiving Interac e-Transfers will not be available from 7pm, June 16 - 7am, June 19
  • ATM
  • MemberCards (limited access June 15-18)+
  • Collabria credit cards
  • Member Hub open from 8am - 4pm Saturday and Sunday, June 17-18 (no transactions)
+MemberCards issued prior to June 2 will continue to work. MemberCards issued on or after June 2 will not work from June 15 until 7am, Monday, June 19. If you are unsure of of your withdrawal limits, please contact us.

Have questions about upcoming service limitations?

We’re here and happy to help. Contact us at 604-419-8888 or inquiry@gulfandfraser.com 

You can also share your feedback using this member survey.

Thank you for your patience and trust in us. We look forward to serving you for years to come.