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Questions? We’re here to help.

Find an ATM

Gulf & Fraser cardholders have access to thousands of ATMs in Canada with THE EXCHANGE network. Find a surcharge-free ATM near you.

Download an app to help you find an ATM.

Find a branch

Use our branch map to find the Gulf & Fraser branch closest to you and see branch hours of operation.

Holiday hours

Contact Gulf & Fraser’s Privacy Officer


You can also write to our Privacy Officer at:

Attn: Privacy Officer
Gulf & Fraser
Suite 401 - 7300 Edmonds Street
Burnaby, British Columbia
​Canada, V3N 0G8

Member Hub

Need to talk to someone about your finances? Representatives at our Member Hub are here to answer your calls!

Our Member Hub is open Monday to Friday from 7am to 7pm and on Saturday from 8am to 4pm.

Local 604-419-8888 
Toll-free 1-866-736-4334

GFCU Savings members, click here for contact information

Telephone banking

Telephone banking is open seven days a week, 24 hours a day. Call us and we'll complete your transaction. Make sure you have your account number, branch number and five-digit security code handy before calling.

Local 604-419-7600
Toll-free 1-855-363-7600 

Report a lost or stolen MemberCard

If your Gulf & Fraser MemberCard has been lost or stolen please connect with us right away.

Gulf & Fraser Member Hub 604-419-8888
Canada & USA 1-888-277-1043
International 1-306-566-1276

Collabria credit card services

MyCard Login
24/7 Canada and USA 1-855-341-4643
24/7 International collect 1-647-252-9564
Application inquiries 1-855-341-4643


Report a lost or stolen Collabria credit card

Canada and USA 1-855-341-4643
International collect 1-647-252-9564


If you have any feedback or concerns about service you’ve received from Gulf & Fraser, we would like to hear from you. Please visit Market Code of Conduct for more information.

MemberCard claims

Available from 8:30am to 4pm EST, Monday through Friday, except statutory holidays.

You must notify the Claims Administrator within 90 days from the date your purchase was lost, stolen or damaged.

Get more details about your MemberCard coverage.

World Access
​Canada Inc.

Send a message to Gulf & Fraser

A representative from our Member Hub will get back to you within 2 business days.