Claims are administered by World Access Canada Inc.
Hours of operation
Mon-Fri: 8:30am - 4:00pm EST (except statutory holidays)
Get more details on your MemberCard coverage
Branch Holiday Closure Notice
Tuesday, Dec 24: All branches will be open until 3:00pm. Our Member Hub will be open until 4:00pm.
Wednesday, Dec 25, & Thursday, Dec 26: All locations and our Member Hub will be closed.
Tuesday, Dec 31: All branches will be open until 3:00pm. Our Member Hub will be open until 4:00pm.
Wednesday, January 1: All locations and our Member Hub will be closed
General
Cards
Partners
Feedback
Service notice: Live chat and video chat are no longer available. For support and inquiries please call Member Hub at 604-419-8888, email inquiry@gulfandfraser.com, or visit your local branch.
Member Hub
Want to talk to someone about your finances? Our team is just a phone call away when you need us.
Hours of operation
Mon-Fri: 7:00am - 7:00pm
Sat: 8:00am - 4:00pm
Telephone banking
Telephone banking services are not available until further notice. Online banking services is available 24 hours a day, 7 days a week to perform day to day transactions including account balances, bill payments or transfers. As another alternative, a Member Hub team member would be happy to help you set up automated re-occurring transactions such as bill payments and transfers.
Lost or stolen credit card?
Get in touch as soon as possible. Collabria’s Cardholder Service is available 24/7 to help.
Canada & US: 1-855-341-4643
International (Collect): 1-647-252-9564
Collabria Financial Services
Phone
Available anytime, 24/7
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Canada & US: 1-855-341-4643
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International (Collect): 1-647-252-9564
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Application Inquiries: 1-855-341-4643
Email: info@collabriafinancial.com
Qtrade Guided Portfolios
Phone
Available Mon-Fri: 6:00am - 5:00pm PST
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Local: 604-622-4500
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Toll free: 1-844-622-4500
Email: guidedportfolios@qtrade.ca
Qtrade Direct Investing
Phone
Available Mon-Fri: 8:30am - 8:00pm PST
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Local: 604-605-4199
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Toll free: 1-877-787-2330
Email: directinvesting@qtrade.ca
Home, Auto & Farm: The Co-operators
General support
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Call: 1-855-446-2667
Claims
Available anytime, 24/7-
Call: 1-877-682-5246
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Online: Claims Form
Travel: CUMIS Insurance
General support
Available Mon-Fri: 8:00am - 10:00pm EST, Sat-Sun: 9am - 5pm EST
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Call: 1-877-885-2847
Claims
Available anytime, 24/7
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Canada & US (toll-free): 1-800-995-1662
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International (toll-free): 800-842-08420 or 00-800-842-08420 (if not available, please call contact)
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Collect worldwide: 416-340-0049
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Online: Claims Form
Health & Dental: Manulife
Service concerns?
If you have any feedback or concerns about our service, we’d like to hear from you.
Privacy questions?
Please don’t hesitate to contact our Privacy Officer with any questions or concerns.
Email: privacyofficer@gulfandfraser.com
Mailing address:
Attn: Privacy Officer
Gulf & Fraser
Suite 401 - 7300 Edmonds Street
Burnaby, British Columbia
Canada, V3N 0G8
Feedback to share?
Be it praise, suggestions or thoughts, we’d love to hear from you!
Send us a message
A representative from our Member Hub will get back to you within two business days.
At Gulf & Fraser, we're here to power your possible
GFCU Savings contact
The GFCU Savings call centre hours are open from 7:00am-7:00pm Monday to Friday and 8:00am-4:00pm on Saturday.
Local: 1-250-442-5511
Toll-free: 1-866-442-5511
Email: info@gfcu.com
©2025 Gulf & Fraser. All rights reserved. Gulf & Fraser and GFCU Savings are trade names of Beem Credit Union.
