Claims are administered by World Access Canada Inc.
Hours of operation
Mon-Fri: 8:30am - 4:00pm EST (except statutory holidays)
Get more details on your MemberCard coverage
Need support? We’re here to help. Our Member Hub team is consistently recognized for its timely, informative, and friendly service.
Need support? We’re here to help. Our Member Hub team is consistently recognized for its timely, informative, and friendly service.
Talk to one of our team online for quick, convenient help with any financial question.
Mon-Fri: 7:00am - 7:00pm
Sat: 8:00am - 4:00pm
See a friendly face from the comfort of your home. Our advisors can chat via video to offer support.
Mon-Fri: 7:00am - 7:00pm
Sat: 8:00am - 4:00pm
Want to talk to someone about your finances? Our team is just a phone call away when you need us.
Mon-Fri: 7:00am - 7:00pm
Sat: 8:00am - 4:00pm
Telephone banking services are not available until further notice. Online banking services is available 24 hours a day, 7 days a week to perform day to day transactions including account balances, bill payments or transfers. As another alternative, a Member Hub team member would be happy to help you set up automated re-occurring transactions such as bill payments and transfers.
Get in touch as soon as possible. Collabria’s Cardholder Service is available 24/7 to help.
Canada & US: 1-855-341-4643
International (Collect): 1-647-252-9564
Report it right away so we can help secure your accounts against unauthorized access.
Canada & US: 1-888-277-1043
International (Collect): 1-306-566-1276
Notify the Claims Administrator within 90 days from the date your purchase was lost, stolen or damaged.
Claims are administered by World Access Canada Inc.
Mon-Fri: 8:30am - 4:00pm EST (except statutory holidays)
Get more details on your MemberCard coverage
Available anytime, 24/7
Canada & US: 1-855-341-4643
International (Collect): 1-647-252-9564
Application Inquiries: 1-855-341-4643
Email: info@collabriafinancial.com
Available Mon-Fri: 6:00am - 5:00pm PST
Local: 604-622-4500
Toll free: 1-844-622-4500
Email: guidedportfolios@qtrade.ca
Available Mon-Fri: 8:30am - 8:00pm PST
Local: 604-605-4199
Toll free: 1-877-787-2330
Email: directinvesting@qtrade.ca
Call: 1-855-446-2667
Call: 1-877-682-5246
Online: Claims Form
Available Mon-Fri: 8:00am - 10:00pm EST, Sat-Sun: 9am - 5pm EST
Call: 1-877-885-2847
Available anytime, 24/7
Canada & US (toll-free): 1-800-995-1662
International (toll-free): 800-842-08420 or 00-800-842-08420 (if not available, please call contact)
Collect worldwide: 416-340-0049
Online: Claims Form
If you have any feedback or concerns about our service, we’d like to hear from you.
Please don’t hesitate to contact our Privacy Officer with any questions or concerns.
Email: privacyofficer@gulfandfraser.com
Attn: Privacy Officer
Gulf & Fraser
Suite 401 - 7300 Edmonds Street
Burnaby, British Columbia
Canada, V3N 0G8
Be it praise, suggestions or thoughts, we’d love to hear from you!
Holiday |
Dates closed |
Locations |
New Year's Day | January 1 |
All branches and Member Hub closed. |
Family Day | February 17 |
All branches closed. Member Hub open until 4:00pm. |
Good Friday | March 29 |
All branches and Member Hub closed. |
Easter Monday | March 30 |
All branches closed. Member Hub open until 4:00pm. |
Victoria Day | May 18 |
All branches closed. Member Hub open until 4:00pm. |
Canada Day | June 29 |
All branches closed. Member Hub open until 4:00pm. |
BC Day |
August 3 |
All branches closed. Member Hub open until 4:00pm. |
Labour Day |
August 31 |
All branches closed. Member Hub open until 4:00pm. |
National Day for Truth and Reconciliation |
September 28 |
All branches closed. Member Hub open until 4:00pm. |
Thanksgiving Day |
October 12 |
All branches closed. Member Hub open until 4:00pm. |
Remembrance Day |
November 9 |
All branches closed. Member Hub open until 4:00pm. |
Christmas Day |
December 25 |
All branches and Member Hub closed. |
Boxing Day |
December 26 |
All branches and Member Hub closed. |
New Year's Day |
January 1, 2025 |
All branches and Member Hub closed. |
A representative from our Member Hub will get back to you within two business days.
The GFCU Savings call centre hours are open from 7:00am-7:00pm Monday to Friday and 8:00am-4:00pm on Saturday.
Local: 1-250-442-5511
Toll-free: 1-866-442-5511
Email: info@gfcu.com
©2024 Gulf & Fraser. All rights reserved. Gulf & Fraser and GFCU Savings are trade names of Beem Credit Union.