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Live chat

Talk to one of our team online for quick, convenient help with any financial question.

Hours of operation

Mon-Fri: 7:00am - 7:00pm
Sat: 8:00am - 4:00pm

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Video chat

See a friendly face from the comfort of your home. Our advisors can chat via video to offer support.

Hours of operation

Mon-Fri: 7:00am - 7:00pm
Sat: 8:00am - 4:00pm

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Member Hub

Want to talk to someone about your finances? Our team is just a phone call away when you need us.

Hours of operation

Mon-Fri: 7:00am - 7:00pm
Sat: 8:00am - 4:00pm

Local: 604-419-8888

Toll-free: 1-866-736-4334

Fax: 604-419-8889

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Telephone banking

Telephone banking services are not available until further notice. Online banking services is available 24 hours a day, 7 days a week to perform day to day transactions including account balances, bill payments or transfers. As another alternative, a Member Hub team member would be happy to help you set up automated re-occurring transactions such as bill payments and transfers.

 
 
 
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Lost or stolen credit card?

Get in touch as soon as possible. Collabria’s Cardholder Service is available 24/7 to help.

Canada & US: 1-855-341-4643

International (Collect): 1-647-252-9564

Lost or stolen debit card?

Report it right away so we can help secure your accounts against unauthorized access.

Canada & US: 1-888-277-1043

International (Collect): 1-306-566-1276

MemberCard purchase issues?

Notify the Claims Administrator within 90 days from the date your purchase was lost, stolen or damaged.

1-877-408-0827

Claims are administered by World Access Canada Inc.

Hours of operation

Mon-Fri: 8:30am - 4:00pm EST (except statutory holidays)

Get more details on your MemberCard coverage

 
 
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Phone

Available anytime, 24/7

Email: info@collabriafinancial.com

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Phone

Available Mon-Fri: 6:00am - 5:00pm PST

Email: guidedportfolios@qtrade.ca

Phone

Available Mon-Fri: 8:30am - 8:00pm PST

Email: directinvesting@qtrade.ca

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General support
Claims
Available anytime, 24/7

General support

Available Mon-Fri: 8:00am - 10:00pm EST, Sat-Sun: 9am - 5pm EST

Claims

Available anytime, 24/7

Phone

Available Mon-Fri: 8:00am - 8:00pm EST

 
 
 
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Service concerns?

If you have any feedback or concerns about our service, we’d like to hear from you.

Privacy questions?

Please don’t hesitate to contact our Privacy Officer with any questions or concerns.

Email: privacyofficer@gulfandfraser.com

Mailing address:

Attn: Privacy Officer
Gulf & Fraser
Suite 401 - 7300 Edmonds Street
Burnaby, British Columbia
​Canada, V3N 0G8

Feedback to share?

Be it praise, suggestions or thoughts, we’d love to hear from you!

 

See our 2024 branch holiday hours

Holiday
Dates closed
Locations
New Year's Day

January 1

All branches and Member Hub closed.

Family Day

February 17

February 19

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

Good Friday

March 29

All branches and Member Hub closed.

Easter Monday

March 30

April 1

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

Victoria Day

May 18

May 20

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

Canada Day

June 29

July 1

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

BC Day

August 3

August 5

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

Labour Day

August 31

September 2

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

National Day for Truth and Reconciliation

September 28

September 30

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

Thanksgiving Day

October 12

October 14

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

Remembrance Day

November 9

November 11

All branches closed. Member Hub open until 4:00pm.
All branches and Member Hub closed.

Christmas Day

December 25

All branches and Member Hub closed.

Boxing Day

December 26

All branches and Member Hub closed.

New Year's Day

January 1, 2025

All branches and Member Hub closed.

Insights in your inbox

We’re always ready to share! Make sure you never miss an update by getting our monthly newsletter, Insights, directly in your inbox. 

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Send us a message

A representative from our Member Hub will get back to you within two business days.